Sanctions for poor performing telcos must be punitive enough – Group

Business News of Saturday, 7 December 2019

Source: citinewsroom.com

2019-12-07

NCA recently fined MTN in excess of GHS100,000

#SaveOurData campaign group, lead campaigners against the high cost of internet data in the country, says sanctions by the National Communications Authority’s (NCA) against Mobile Network Operators, that do not offer quality service to customers must be deterrent enough.

The NCA recently fined MTN in excess of GHS100,000 for failing to produce a report on the recent technical challenges the company experienced and also for not informing key stakeholders immediately about the challenges.

Commenting on the development, convener of the movement, Saddick Adams told Citi News, said the NCA must impose deterrent sanctions against telcos to ensure that all Mobile Network Operators provide Ghanaians with high quality and affordable services.

“This is just a one of thing. It needs to be very consistent and so I am not too excited. We just want to see a clear decision taken in respect to getting all the Telcos not just MTN, to provide quality service as well as a drastic reduction in data charges.”

The NCA had in a letter to MTN warned the company to immediately resolve its internet billing issues and compensate all affected customers.

It also told the company to submit a written report with details about the challenge and measures it is putting in place to avert any such occurrence in the future.

Failure of these, led to the GHS 100,000 with an GH¢10,000 for each day it fails to produce and submit a report to the NCA after 4th December 2019.

The NCA said MTN must pay all fines by close of business on Monday, December 11, 2019.

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