Certify all telecommunication gadgets before distribution – NCA

By Rashid Mbugri, GNA,

Tamale, April
24, GNA – The National Communication Authority (NCA) has advised manufacturers
and importers of telecommunication gadgets in the country to bring their
products for checks and certification before distributing to their consumers.

It said it had
tested and identified some telecommunication gadgets such as television sets,
mobile phones and laptops that emitted dangerous radiations, that might be
harmful to the human body.

The NCA,
therefore, urged government to intensify checks at the country’s borders to
help regulate the importation of uncertified gadgets in the country.

The NCA gave
the advice in Tamale at a public consultation workshop for stakeholders and
consumers of various telecommunications services on Draft Quality of Service
(QoS) Regulations, 2019 in Tamale.

In line with
the Electronic Communication Act (2008), the draft QoS regulation is intended
to create conditions for the satisfaction of customers of various
telecommunications services by making known the quality of service obligations,
that the service providers are required to meet.

The workshop
was also to help educate and explain the technical issues in the draft
regulations to ensure that relevant queries from participants were properly
addressed to get inputs from all stakeholders for consideration.

Mr Joe Anokye,
the Director General of the NCA in a speech read on his behalf by Mr Henry
Kanor, Deputy Director-General, Technical Operations of the NCA, said the
regulations would help consumers to measure the quality of service provided by
service providers from time to time.

He said the
regulations would also improve the operation and performance of interconnected
networks and to enable the NCA to implement a Quality of Service framework.

He said that
would allow the measurement of quality of service delivered by the service
provider, reported and published based on defined parameters and measurement
methodologies as provided in the regulations.

Mr Anokye said
as part of the consultation process, the NCA also reached out to various
entities whose services would be measured by the regulations and other
institutions whose work would be impacted based on the quality of service they

Mr Abukari Iddrisu,
the Northern Zonal Manager of the NCA said the draft regulations were necessary
as day in day out consumers of telecommunication services complained of
dissatisfaction from service providers.

“We have
received complaints from consumers on issues such as poor network coverage,
receiving unwanted text messages from service providers, subscription of
customers on unknown promotion among others” he said.

He said the
stakeholder’s engagement was, therefore, to help highlight the key issues that
would be included in the draft QoS regulations to help regulate the conduct of
service providers in the country.

Mr Kwame Gyan,
Deputy Director for the Consumer and Corporate Affairs at the NCA said the
draft QoS regulations, if approved, would help the NCA update and upgrade on
the various Key Performance Indicators (KPIs) developed by the service

He said it was
also to ensure quality of service in line with changes in technology that
bordered on the quality of service that consumers received from their service


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